Account Settings FAQs



General Settings

What kinds of settings are available for my account, and where can I go to select them?

Your settings include contact, credit card, and login information, as well as a variety of options that set properties of each domain name you purchase.

To select your settings, log in. In the "My Account" menu, click "Account Settings".

What is Registrar-Lock and why is it useful?

Registrar-Lock protects your domain names from "hijacking": having your domain names stolen by being transferred out of your account without your permission. Enabling the Registrar-Lock setting for all new registrations ensures that your domain names are protected from the moment you register them.

How do I enable Registrar-Lock for future domain name registrations?

To enable Registrar-Lock for future domain name registrations, log in. In the "My Account" menu, click "Account Settings" and then click the "General Settings" tab. In the "Registrar-Lock" row select the check box and then click "Save Changes".

What is Auto Renew and why is it useful?

Auto Renew helps prevent your domain names from expiring. It attempts to renew your domain names 30 days before they expire. If your account balance is insufficient, Auto Renew alerts you by email.

If you enable both Auto Refill and Auto Renew, you can have a high level of certainty that your domain names won’t expire.

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How do I enable Auto Renew for future domain name registrations?

To enable Auto Renew for future domain name registrations, log in. In the "My Account" menu, click "Account Settings" and then click the "General Settings" tab. In the "Domains" row select the check box and then click "Save Changes".

I changed my default settings, but my domains did not get updated. Why is that?

The default options affect future domain name registrations, not domain names already in your account.

To change settings for an existing domain name, log in and click "My Account". Click "Registered Domains". Click the domain name for which you want to select settings. In the "General Settings" row click "edit". Select your settings and click "Save Changes".

Where can I go to see reports for my account?

Log in and click "My Account". On the "Quick Links" tab, click "View My Reports". Under the type of report you want, click "Run Report". Follow the instructions in the interface to generate the specific type of report.

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Contact Settings

Where can I edit my contact information?

To modify your contact information, log in. In the "My Account" menu click "Account Settings". On the "Contact Settings" tab, make any needed changes and click "Save Changes".

What do you do with the contact information for my account?

When you register a domain name, international rules require that you provide valid contact information which is displayed in the domain name Whois. By default, this information is your account contact information.

If you wish, you can purchase ID Protect, which provides proxy information and a forwarding service. Any communications using the Whois information are sent first to us, and forwarded to you.

We never sell or give your contact information to third parties.

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Credit Card Settings

Why do you store my credit card information?

We bill your credit card automatically for all services that you set to renew automatically. That way, you never experience service outages due to nonpayment.

Where do I enter my credit card information?

Log in and click "My Account". On the "Quick Links" tab, click "Credit Card Settings". Enter your credit card information and click "Save Changes".

How can I edit my credit card information?

To edit your credit card information, log in. In the "My Account" menu click "Account Settings". Click the "Credit Card Settings" tab. Make any needed changes and click "Save Changes".

My purchase failed because my credit card verification failed. I’ve checked all my information and it’s correct. What’s wrong?

If your address includes both a street number and an apartment or suite number, leave the apartment or suite number out of your credit card billing information (but do include it in all other contact information in our site). Putting two sets of numbers in the address line can cause failures in credit card verification.

Why do you ask for my CVV2 number?

For your safety and security, we require that you enter your card's verification number.

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Where can I find my CVV2 number?

For Visa, MasterCard and Discover the verification number is a 3-digit number printed on the back of your card. It appears to the right of your credit card number. For American Express, the verification number is a 4-digit number printed on the front of your card. It appears above and to the right of your credit card number.

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Login Settings

What login information can I edit?

You can edit your password, and the secret question and secret answer we use for identity confirmation.

How can I edit my login information?

To edit your login information, log in. In the "My Account" menu click "Account Settings". Click the "Login Settings" tab. Make any desired changes and click "Save Changes."

What characters may I use in my password?

You may use alphanumeric characters and the following special characters: * @ - _ . /

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How long should my password be?

Your password can be 6 to 20 characters in length.

What are the Secret Question and Secret Answer for?

If you forget your password, we use the Secret Question and Secret Answer to verify your identity before we send your password information to you.

What if I forget my account login ID?

If you forget your login ID, check your old emails. We sent you an email with your login ID when you first created your account.

If you can’t find an email with your login ID, contact us. Once we validate your identity we’ll send your login ID to you.

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Can I change my account login ID?

No, you cannot change your login ID. If necessary, you can create a new account under a new login ID.

What if I forget my account password?

If you forget your account password, you can check your old emails. We sent you an email with your account password when you first created your account.

Or, click "Login" and then click "Lost password". Type your login ID and then click "Submit". We’ll send your password to the email address on file for this account.

Can I change my password?

Yes. Log in, click "My Account", and then click "Login Settings". Type your new password in both text boxes and click "Save Settings".

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